1Agreement to these terms
These terms govern your use of the Recore Tech website, mobile and desktop apps, client portal, online store and support channels. By creating an account, placing an order, booking a service or messaging our support line, you agree to them.
Specific services may have their own signed agreement — a service level agreement, rental agreement or internet contract. Where a signed agreement differs from these terms, the signed agreement applies to that service.
2Your account
- You must give accurate account details and keep them up to date.
- You are responsible for keeping your login credentials confidential and for activity carried out under your account.
- Accounts are for the person or business they were created for and may not be shared or transferred.
- We may suspend or close an account that is used unlawfully, abusively, or in breach of these terms.
3Repairs and device bookings
- Diagnostic findings, quotes and timelines are estimates and may change once the device is assessed. We will tell you before doing work that exceeds an approved quote.
- Back up your data before handing in a device. We take reasonable care, but we are not liable for data loss during diagnosis or repair.
- Remove valuables and personal items, and tell us about any accessories handed in.
- Devices not collected within 60 days of being marked ready may attract storage fees, and we reserve our lien over unpaid repairs as allowed by law.
- Repair warranties cover the specific part replaced or work performed, and exclude accidental damage, liquid damage and unrelated faults.
4Store orders, delivery and returns
- Prices, stock and specifications may change without notice, and an order is only confirmed once payment is received or approved.
- Delivery times are estimates; risk passes to you on delivery or collection.
- Manufacturer warranties apply to hardware as stated on the product, and warranty claims are handled through the warranty section of the portal.
- Where the Consumer Protection Act gives you a cooling-off or return right, we will honour it. Items must be returned unused, complete and in their original packaging.
- Refunds are processed to the original payment method or your account wallet, at your election where possible.
5Subscriptions, SLAs and recurring billing
- Subscriptions, service level agreements, rentals and internet packages bill on a recurring cycle until cancelled in line with their term.
- Included support hours are allocated per billing cycle and do not roll over unless the agreement says so. Support beyond the included hours is billed at the agreed hourly rate, and on-site work may attract a call-out fee.
- Rentals run for a fixed term. Early termination, damage beyond fair wear and tear, or loss of equipment may attract charges as set out in the rental agreement.
- Internet services depend on third-party network coverage and infrastructure; installation is subject to a successful feasibility check.
6Payment terms
- Invoices are payable by the due date shown on the invoice.
- Overdue accounts may be suspended, and we may charge interest and recover reasonable collection costs.
- Wallet balances and loyalty credits have no cash value, are not transferable, and may only be used against our own products and services.
7Support, calls and remote sessions
- Support is provided during our published business hours; response times outside a signed SLA are best effort.
- Remote support sessions require your consent, and you may end a session at any time. You must have the authority to allow access to the device you connect.
- Support conversations and call records are retained as described in our Privacy Policy.
8Acceptable use
- Do not use the platform for anything unlawful, or to send abusive, harassing, misleading or infringing content.
- Do not attempt to access accounts, records or systems you are not authorised to access, or to probe, scan or overload the service.
- Do not copy, scrape, resell or reverse engineer the platform or its content without our written permission.
9Intellectual property
The platform, its software, branding, designs, templates and content remain our property or that of our licensors. You receive a limited, revocable, non-exclusive right to use the platform for its intended purpose.
Content you upload remains yours. You grant us the right to store and process it so we can provide the service.
10Availability
We aim to keep the platform available at all times but cannot guarantee uninterrupted service. Maintenance, third-party outages, load shedding and network failures may cause interruptions. Where a signed SLA sets availability commitments, that agreement applies.
11Liability
To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business or loss of data arising from your use of the platform or our services.
Where liability cannot be excluded, it is limited to the amount you paid us for the specific service giving rise to the claim in the three months before it arose. Nothing in these terms limits rights you have under the Consumer Protection Act.
12Termination
You may close your account at any time from the portal, subject to any active contract term and amounts still owing. We may suspend or terminate access for breach of these terms, non-payment, or unlawful use. On termination we retain records for the periods described in our Privacy Policy.
13Changes to these terms
We may update these terms as our services change. The date at the top of this page shows when they were last revised, and continued use of the platform after a material change means you accept the updated terms.
14Governing law and contact
These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute.
Questions about these terms: admin@recore-tech.com. Support enquiries: support@recore-tech.com.
How we handle your information
Our Privacy Policy explains what we collect, why, and the rights you have under POPIA.
Read the Privacy Policy